Desktop Support Technician II - IT Helpdesk (Bali, Indonesia)

Join RealPage Philippines, a global leader in property management software solutions, as our Desktop Support Technician II in beautiful Bali, Indonesia! In this critical role, you’ll be the backbone of our IT operations, providing advanced technical support to our team. You’ll troubleshoot hardware and software issues, configure systems, and ensure seamless IT infrastructure. This is your chance to leverage your expertise in a dynamic, international company with opportunities for growth and development.

At RealPage Philippines, we pride ourselves on our innovative solutions and commitment to excellence. As a Desktop Support Technician II, you’ll work in a vibrant office environment in Bali, contributing to our mission of transforming the property management industry. Daily, you’ll handle a variety of technical issues, from basic hardware problems to complex software configurations, using tools like ServiceNow, Jira, and our in-house helpdesk system.

📋 Tanggung Jawab Pekerjaan

• Provide advanced technical support to end-users, resolving hardware and software issues efficiently.
• Troubleshoot and resolve complex IT problems, ensuring minimal downtime.
• Configure and maintain desktop and laptop systems, including installations and updates.
• Manage and maintain our helpdesk system, ensuring all tickets are logged, tracked, and resolved.
• Collaborate with the IT team to implement and support new technologies and software.
• Perform regular system audits and maintenance to ensure optimal performance.
• Train and support junior technicians, fostering a culture of continuous learning.
• Stay updated with the latest technological advancements and industry trends.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support, with a focus on desktop support.
• Proficient in using ServiceNow, Jira, and other helpdesk management tools.
• Strong knowledge of Windows and macOS operating systems.
• Certifications in ITIL, CompTIA A+, or Microsoft Certified: Desktop Support Technician would be a plus.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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